First time clients who haven’t had their home cleaned professionally within the last two months will have to add the Deep Cleaning (First Time Clean) option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward! Otherwise, we cannot guarantee the level of service.
Living Areas & Bedrooms
Bathrooms
Kitchen
First time clients who haven’t had their home cleaned professionally within the last two months will have to add the Deep Clean (First Time Clean) option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward! Otherwise, we cannot guarantee the level of service.
Living Areas & Bedrooms
Bathrooms
Kitchen
Our Deep Cleans do not include the following:
Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our service and that there are no people (movers, tradespeople, etc) working in the space. And we will need electricity and water!
Please note, if the home is particularly dirty, we may need to add the Deep Cleaning (First Time Clean) service to your cleaning in order to give our cleaners adequate time to complete their work.
Living Areas & Bedrooms
Bathrooms
Our team is specialized in Airbnb/holiday rental cleaning. We know how important those 5 star reviews are. If this is your first time renting the place we will complete the Deep Cleaning (First Time Clean). After that we will continue with our standard Airbnb cleaning which includes:
Living Areas & Bedrooms
Bathrooms
Kitchen
Generally, yes, if the furniture is under 10kg then, our teams will move it.
To comply with Occupational Health & Safety requirements and due to threat of damages, our teams will not lift or move heavy items (such as refrigerator, stove, tables, beds, washing machines, and dryers. etc.). Our teams also will not move vases, hung pictures, plates from dishwasher to cupboard or other delicate items.
When booking a time slot, please note that this is an arrival window. So, if you book for your cleaning team for 8am, this means that they will arrive between 8am and 10am. Please contact us to see if alternative arrangements can be made.
If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).
All of our team members are interviewed by the owners and pass a police background check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as a Well Maid cleaner.
The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.
Yes, we are! If you require proof of insurance, please email us at [email protected] and we will provide you the relevant documentation.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Yes, they do. We require a mandatory police background check on all of our applicants as the last step in our pre-screening process.
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, health, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That being said, the following are services that we do not provide:
* We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
* No lifting or moving of heavy items (requiring assistance of one more person to move, which includes a refrigerator, stove, tables, beds, washing machines, and dryers etc.). If the items are moved to allow cleaners to access, then we would be happy to clean.
* No moving vases, hung pictures, or other delicate items.
* We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.
* Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a three-step ladder/step stool.
* Removing excessive pet hair from upholstery.
* Cleaning exterior windows.
* Cleaning Venetian or Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.
* Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
* Cleaning inside dishwashers and washing machines.
* Cleaning or wet-wiping light bulbs, light fixtures, chandeliers.
* Large-scale rubbish removal.
* Cleaning rodent/insect infested homes.
* Gardening or excessive cleaning of outside areas.
* Removing excess paint from surfaces.
* Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to provide an accurate quote.
* Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
* Removing permanent stains from timber, marble or other sensitive surfaces.
* Resurfacing/waxing/refinishing of floors.
* Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!
In addition to the above, our cleaners will not perform any other tasks that may jeopardise their health or safety.
Things happen, don’t worry! You can either email us at [email protected] or call/text us at 1300 012 887 and we will take care of everything. Please give us minimum 24 hours’ notice, otherwise, there is a $100 cancellation/rescheduling fee.
We go to great lengths to ensure we have cleaning teams available to resource all of our clients timetables, and any cancellations or rescheduling within 24 hours of service are very disruptive and result in losses to the company and our staff.
Absolutely. It’s your choice to stay around, or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned! Contact us and we will work out all the details!
We love pets and we request that they be secured and restricted from the areas we are cleaning so that we can best provide our superior cleaning service. Please let us know in advance if you have any pets.
We do not assume liability for health and safety of your pets. While we are very mindful and careful about your pets, you are in the best position to ensure their safety and wellbeing.
For sanitary reasons, we do not provide the following services: our team will not clean animal waste, or remove excessive pet hair from upholstery, or clean rodent/insect infested homes.
Our customer service team is available to serve you: Monday – Friday 8:00 am – 6:00 pm, Saturday – Sunday 10:00 am – 2:00 pm. You can book your services 24 hours a day on our BOOK NOW page.
We request that parking be made readily available for your booked cleaning team ideally on your premises or as close as possible to your premises.
Please include details if your booked cleaning team can park in your driveway, garage, if there is paid parking available nearby, or other arrangement.
Parking in Sydney can be difficult to come by. Your cleaning team comes fully equipped with a cleaning cart, chemicals, vacuum and other equipment. It isn’t feasible for them to walk long distances to be able to clean your home.
We request that parking be pre-arranged and if parking needs to be paid for, we will add this to the cost of the booking. This will be confirmed with you prior to our arrival.
We provide services for all of Greater Sydney, including Eastern Suburbs, Inner West, Parramatta, Bella Vista, Burwood, Cronulla, Miranda, Revesby, Sydney Olympic Park, Macarthur and surrounds. We cover all main hubs and surrounding areas.
Our flat rate encourages our cleaning teams to work efficiently, conscientiously and diligently towards the goal of providing our clients with a sparkling home.
Our flat rate starts from $119 for a one-bedroom studio/apartment and increases gradually based on the number of bedrooms and bathrooms in your home. Select the number and the price is shown instantly on our BOOK NOW page.
Our policy specifies that our cleaning teams will do their best within reason as they are only human. They will work diligently and respect your home and living space.
We have a zero-tolerance policy for any racism, offensive or discriminatory remarks, or any behaviour that makes our team members feel uncomfortable, belitted or unsafe.
Whilst we understand inviting someone into your home is not a small ask, this does not give anyone the prerogative to behave in a condescending, aggressive manner to our staff.
Our terms and conditions specify that if our cleaning team members are made to feel uncomfortable, belittled or unsafe, then they will advise you that they would be unable to assist you further, and it will be at their discretion to leave a job.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Yes. You’ll find the Extra services we offer on our BOOK NOW page. If there are any special instructions, please let us know in the area provided.
Please see below link for Well Maid’s Privacy Policy: